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100% product satisfaction guarantee. should customer have a problem due to defect in material, we will exchange the product within 5 days. at no cost to consumer. Customer returns: if for any other reason the customer decides to return the product, the following steps must be followed: 1) customer pays a restocking fee of 35% of the order. 2) $10.00 pick-up fee for 1 ctn. $5.00 each additional carton. 3) a return authorization number must be given to customer prior to return. 4) a call tag will be issued, We'll send UPS or any common carrier to pick up the product. a refund will be issued in the same manner the order was paid